• Feel safe & supported: With Netstar Companion, you have access to over 1500 armed responders nationwide.
• Quick & efficient response: The app automatically dispatches the closest responder to your phone’s GPS location.
• No matter the emergency, we’ve got you!: Whether you need armed response or medical assistance, just tap your app!
• One family, one membership: Add additional family members to your account at R15 per additional Companion member.

• Mobile Response: Netstar Companion is not limited to a specific place. You can use it from home, at the office – anywhere, any time. 
• Nationwide Response Network: We have partnered with the best response companies, to give you access to over 1500 armed responders, nationwide.
• Rapid Response: The Netstar Companion Control Room will quickly call you on receipt of your panic. 
• Shake-to-Activate Mechanism: The emergency panic feature can also be activated by simply shaking your phone.
• Emergency Messages: The app can send SMS messages with a link to your real-time location to 5 specified emergency contacts.
• Emergency Recording: A 20-second audio/video recording is triggered on activation of a panic. The app automatically sends the file to the Netstar Companion server for safekeeping. This can be used as evidence in future legal action.
• Autonomous Dispatch: The system is not reliant on humans to identify and dispatch the closest response vehicle. Smart technology identifies the closest vehicle to your location and autonomously dispatches it.
• Pinpoint Geo-located Incidents: The closest response vehicle is navigated to your exact GPS location, resulting in greater response accuracy.

*T’s and C’s Apply

Should you find yourself stranded because of a vehicle breakdown, Netstar will arrange for the call out and 1st hour of labour for one of the following services:

• Flat Battery: Netstar will arrange to have the vehicle jump started. This service is offered whether the vehicle breaks down at home or on the road. Vehicles will be towed to the nearest most appropriate place of repair or safety.
• Keys locked in Vehicle: Netstar will arrange to open the vehicle and retrieve the car keys. If Netstar cannot resolve the problem at the scene, additional costs of towing or repairs are not included as part of the services and are for the member’s account.
• Flat Tyre: Netstar will arrange to have the tyre changed using the member’s spare tyre. In the event that there is no spare tyre, Netstar will arrange for the vehicle to be towed to the nearest approved repairer or fitment centre. These services are offered whether the vehicle breaks down at home or on the road.
• Run out of fuel: Netstar will arrange for fuel to be delivered to the member. Netstar will supply up to 10 litres of fuel for the member’s account. This is limited to 2 incidents per annum. Additional fuel can be arranged at member’s cost.
• Mechanical and Electrical Breakdown: Netstar will tow a vehicle to the nearest franchised dealer (if under warranty) or to the nearest repairer within a 40km roundtrip. These services are offered whether your vehicle breaks down at home or on the road.
• Storage: Netstar will arrange for the safe storage of the vehicle overnight or weekend where necessary. On the next working day, the vehicle will be relocated to the nearest approved dealer or repairer. Only the first tow will be provided by Netstar as part of the service. Additional tows are for the member’s account. Storage will be charged from the first day of storage.
• Transmission of Urgent Messages: Netstar will relay messages of delay or changed arrangements to a nominated family member, employee or business colleague at the client’s request.

*T’s and C’s Apply

When confronted with a damaged windscreen and an unexpected expense of replacing it, a vehicle owner will be relieved to know that with Netstar’s Windscreen Chip Repair service it may be possible to have this service done at no extra cost. 

One call to Netstar’s Windscreen Chip Repair service we’ll schedule an appointment at one of our 120 registered Glasfit branches nationwide. We will also arrange car hire for you while the vehicle is being repaired. If you prefer, one of our 100 mobile units can be dispatched to repair your windscreen at your home or place of work.

The service is limited to 4 incidents per vehicle per annum and cover is subject to meeting the required criteria in terms of size and position of the chip.

*T’s and C’s Apply

Your 24/7 Vehicle & Bike Concierge – Hassle-Free Motoring

Drive smarter with round-the-clock assistance that takes the admin out of motoring. Whether you’re due for a service, need a flat tyre changed, or want help finding the best deals on car upgrades, we’ve got it covered.

• Personal Vehicle Assistant available 24/7
• Service bookings, tuning, remapping and maintenance scheduling.
• Fine payments, tyre safety management, car rentals and more.
• Expert deal negotiators for spares, gadgets, sound systems, insurance and more.
• Access to 250,000+ trusted suppliers nationwide. 

*T’s and C’s Apply

1. Download the Hey Netstar App and sign up utilising your mobile number
2. Chat via the Hey Netstar App to your personal assistant
3. Hand Over your Hassles – Give us your to-do list
4. We Get It Done – Our team finds the right suppliers & negotiates on your behalf
5. You Relax – Enjoy the savings, the convenience, and your free time

Your Personal Assistant for your home – 24/7 Convenience

Whether it’s replacing a broken window or fixing a leaky tap, Hey Netstar Home Assistant simplifies everything to do with your home life. Save time, reduce hassle, and let us negotiate the best deals—while you focus on what matters.

• 24/7 home emergency assistance.
• Find and book top-rated plumbers, electricians, renovators & more.
• Buy, sell, rent or furnish with ease.
• Nationwide supplier network ensures the best service and pricing on home services and goods.

*T’s and C’s Apply

1. Download the Hey Netstar App from the Companion App and sign in to Hey Netstar.
2. Chat via the Hey Netstar App to your personal assistant.
3. Hand Over your Hassles – Give us your to-do list.
4. We Get It Done – Our team finds the right suppliers & negotiates on your behalf.
5. You Relax – Enjoy the savings, the convenience, and your free time.

Your 24/7 Lifestyle Assistant – Global Convenience

Welcome to the ultimate concierge experience. Whether you’re at home, on the road, or shopping online, your dedicated Personal Assistant makes life easier, every day. Enjoy seamless coordination, curated deals, and luxury-level service at your fingertips.

• All Core & Pro Bundle Hey Netstar Assistant services.
• Extended Global & Lifestyle Support.
• Retail shopping assistance, bookings and task management.
• 24/7 support across lifestyle, vehicle, and household needs.

*T’s and C’s Apply

1. Download the Hey Netstar App from the Companion App and sign in to Hey Netstar.
2. Chat via the Hey Netstar App to your personal assistant.
3. Hand Over your Hassles – Give us your to-do list.
4. We Get It Done – Our team finds the right suppliers & negotiates on your behalf.
5. You Relax – Enjoy the savings, the convenience, and your free time.

Save big on your favourite items!

Enjoy exclusive shopping vouchers for a wide range of discounted products at selected retailers, including:

• Pick n Pay
• Shoprite
• Checkers
• Dis-Chem

• Discount Vouchers cannot be exchanged for cash.
• Available at selected stores only.
• Limit: Maximum of 5 Discount Vouchers per item, per customer, per month.

*T’s and C’s Apply

Get up to R150 cashback on your second most expensive meal when purchasing at least two meals and two drinks at over 2,000 restaurants - for sit-down, takeaway, and delivery!

• Search and select a restaurant under 2-4-1 Benefits/Dining cashback in the Companion app.
• Authorise your cashback prior to dining/ placing an order by following the prompts.
• Order & pay for at least 2 meals and 2 drinks from the restaurant at full price.
• Thereafter, take a photo of your bill and upload it against the corresponding authorisation under “My Cashback Authorisations” in the menu.
• Receive up to R150 cashback within 5 working days.

No authorisation = no cashback. Always request an authorisation code before your meal or order.

*T’s and C’s Apply

Enjoy one 2-for-1 coffee deal every day at over 1000 selected establishments countrywide. Get up to R40 cashback on the second most expensive hot beverage for sit-down or delivery!

• Search and select a Coffee establishment under 2-4-1 Benefits/2-for-1 Coffee cashback in the Companion app.

• Authorise your cashback prior to placing an order by following the prompts.

• Order & pay for at least 2 hot beverages from the establishment at full price.

• Thereafter, take a photo of your bill and upload it against the corresponding authorisation under “My Cashback Authorisations” in the menu.

• All claims for the current week will be paid in one total amount on the following Friday. Over the December holiday period, claims will incur additional processing time.

• The Coffee Cashback benefit may not be used in conjunction with any other benefit.

*T’s and C’s Apply

Get up to R120 cashback when you purchase 2 ready-made meals online or in-store at any food retailers.

• Navigate to 2-4-1 Benefits/ Heat & Eat in the Companion app.

• Authorise your purchase beforehand by filling in the retailer details via the app.

• Purchase at least 2 qualifying meals from the retailer at full price.

• Take a photo of your receipt and upload it against the corresponding authorisation under “My Cashback Authorisations” in the menu.

• Receive up to R120 cashback within 5 working days

*T’s and C’s Apply

Lasagna, Mac & Cheese, Chicken a la King, Stir-frys, Curries, Pastas, Quiches, Soups, Salads, Risottos, Oven Bakes, and more.

Get Yourself & Your Vehicle Home Safely – Just call us for a ride.

Netstar Safe Drive is your personal designated driver service. When you are over-the-limit and can’t drive yourself back home, just give us a call.

• Safest option for you & other road users
• Avoid roadblocks & imprisonment
• Cheaper than other airport e-hailing services

• 6 Take-me-home Rides (Annually)
• Non-drinkers can swap out for airport shuttles or point-to-point rides

Select Safe Drive on the companion app. Request for the service via the Companion app and we’ll call you back to organise your safe trip home. When your Safe Drive request is actioned, two drivers are dispatched to your location. The main driver brings you home in your own car, followed by the 2nd driver to collect the first driver after dropping you off.

*T’s and C’s Apply

• Airport shuttles
• Baby showers
• Staff parties
• Weddings
• A night out
• When you’re too tired to drive
• Varsity students

Less hassle, more screen time.

Netstar Screen Fix is our hassle-free screen repair service that takes the pain out of having your smart device’s screen fixed. It is not an insurance product, but instead a monthly repair service subscription ensuring that you’re always prepared & protected.

• 2 x R1500 claims towards screen repair (Annually)
• Access to a national network of approved repairers
• Device collection and delivery via courier

Each membership plan covers one smart mobile device. If you have more than one device, simply take out multiple plans each with its own membership number.

*T’s and C’s Apply

On sign-up via the Companion App, simply send us a photo of your working and undamaged device (tablet or smartphone) via WhatsApp to 074 235 9669 or email: claims@sfix.co.za

Remember to include your device’s IMEI number, which can be located by dialling *#06# on your device. 

After a 90-day waiting period and once your 3rd debit order has been successful, you will be able to submit a claim.

We will lodge your repair claim with our national network of approved repairers and collect your device via courier.

• Call: 0100 193 446 (Mon-Fri, 08:00-17:00)
• WhatsApp: 074 235 9669
• Email: claims@sfix.co.za

*T’s and C’s Apply

This essential hijacking benefit aims to help you to access necessities like transportation and the ability to communicate with support structures following a vehicle hijacking.

Once the robbery has been reported to the police and a case number has been obtained, the member can make contact utilising the Companion App to access the following benefits, if required.

• Where the member’s vehicle is hijacked, the Hijack Assist Call Centre will arrange for a Group B rental vehicle for up to 24 hours.
• A locksmith service is provided if the vehicle keys have been stolen, limited to R1 000.00.
• Transmission of urgent messages on your behalf to your loved ones or place of business.
• Cash send to the member’s designated bank to the value of R500 if your bank cards have been stolen
• Provide a stand-in cell phone loaded with R100 prepaid Airtime, delivered to your home address or alternative address within
• 30km radius from your home address.
• Security guard for 48 hours at your home, where a home invasion has occurred.

*T’s and C’s Apply

• Download the Netstar Companion App.
• Add your vehicles to your Digital Garage.
• We’ll notify you in-app when:
  • Your license renewal is due.
  • If you have any outstanding fines or penalties during the renewal process.
  • Provide updates during the renewal process.
• Pay your license renewal with ease via:
  • Debit card
  • Credit card
  • EFT
• We’ll then process and deliver your new license disc.
• You only pay a service and delivery cost of R199.00.

*T’s and C’s Apply

• Download the Netstar Companion App.
• After your first Companion VAS Bundle debit order is collected, we’ll activate your Fines Assist benefit and start tracking your traffic fines across 250 municipalities.
• You’ll receive any fine notifications in-app, where you can view your Fines Report.
• You can then pay License Assist for an individual fine or pay us for all of your fines at once utilising your preferred payment method.
• By being a member you can enjoy discounts of up to 50% on fines paid within 30 days.
• License Assist will then settle the paid up fines on your behalf and provide you with proof of payment.
• Your fines are processed at a service cost of just R8.00 per fine.

*T’s and C’s Apply