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Netstar pairs 30+ years of recovery expertise with MyNetstar, South Africa's top-rated app in its category, plus a growing range of everyday protection through Companion. Beyond recovery, Netstar is about knowing exactly what your subscription is doing for you, every day.

Netstar works with all/most major insurers across South Africa, and many require tracking as a condition of cover. The safest way to confirm is to check directly with your insurer or ask your Netstar consultant to verify approval for your specific policy before you sign up.

Yes. Netstar operates a national recovery network with 100+ fitment centres and a 24/7 emergency call centre covering the whole of South Africa, so your protection doesn't stop at any city or province line.

Some criminals use signal jammers to try to blind a tracker during a theft. Netstar's devices are built with jamming-resistant technology, which keeps transmitting even when someone tries to interfere with the signal.

Contact our 24/7 emergency call centre immediately. Our team dispatches the nearest recovery unit and coordinates directly with the relevant authorities to locate and recover your vehicle as quickly as possible.

The agreement you have with Netstar only covers the initial installation. If the unit needs to be moved to a different vehicle, a transfer fee is payable to cover the additional costs involved.

Contact us to select one of the options below:

If you sell the vehicle before the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• You can choose to end the agreement (early cancellation costs apply).
• You can continue to pay the monthly fee until the end of the contract period.
• The new owner can opt to take over your contract.

If you sell the vehicle at the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• You can choose to end the agreement (no cost and one calendar month's notice will apply).
• The new owner can initiate a new contract which utilises the existing unit.

Our tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles, including motorbikes and trailers.

Netstar must conclude a contract with you before we can fit a tracking unit in your vehicle.

You can track your application and fitment status at myfitment.netstar.co.za/login or use the link provided in our email or SMS communication.

Please email planning@netstar.co.za for assistance with your fitment booking.

Installation can take between 45 minutes and two hours, depending on your vehicle type and the product chosen. Fitment locations must be secure and private.

The easiest way to arrange fitment is through the online application and fitment scheduling tool on our website. During the process, you can select mobile fitment at your home or office, or choose a fitment centre near you.

If you prefer to contact a fitment centre directly, find your nearest one on our contact page.

Whether we come to you or you visit an approved fitment centre, the fitment location must be secure and private.

For your safety and security, the location of the tracking unit cannot be disclosed.

No problem. Tap ‘Forgot username/password’ on the login screen. We’ll send you a one-time PIN (OTP) to verify it’s really you, then help you reset your password. It takes about two minutes.

No. One account works everywhere: the app, MyNetstar Web and all your devices. Once you register, you’re in.

Once your Netstar tracking unit is fitted and activated, your vehicle appears automatically in MyNetstar, usually within an hour. No manual setup is needed.

If it doesn’t appear, check the help section or contact Netstar support on 0860 12 24 36.

Click or tap the menu at the top right of the screen. Select ‘Personal details’ or ‘Financial details’, scroll to the bottom of the section and select ‘Edit’.

Need your fitment or test certificate for insurance or resale? Select your vehicle, tap the down arrow and select ‘Certificates’. Download your certificate instantly, without needing to call in.

Download the MyNetstar app for on-the-go tracking and vehicle management:

• Apple App Store
• Google Play Store
• Search for MyNetstar in Huawei AppGallery.

Alternatively, visit my.netstar.co.za for web access on your computer. Your login credentials work everywhere, so you only need to create one account. Registration takes under two minutes.

Select your vehicle and tap the down arrow, or go to the asset management screen, then select ‘Manage’.

You can update your vehicle’s nickname, fuel type, odometer reading, service dates and registration.

Select the relevant vehicle, tap the down arrow and select ‘Alerts’. Your alerts will appear in a list.

To configure alerts, select ‘Manage alerts’, then ‘New alert’.

Select the relevant vehicle on the map or at the top left of your screen, then select ‘Logbook’.

Complete the fields, choose the dates you want to include and send the logbook to an email address of your choice.

Select your vehicle, tap the down arrow, then select ‘Reminders’ and ‘Create’.

Set reminders for services, licence renewals, tyre checks and insurance dates, and receive push notifications when they’re due.

This feature is currently only available on MyNetstar Web.

Open the menu and select ‘Upgrade product’ to view the available plans and choose the one that suits you.

To downgrade, call us on 0860 12 24 36. We’ll discuss your needs and see how we can help.

MyNetstar analyses your driving each week, including acceleration, braking and speeding, and gives you a score.

View trends over time to understand where you can improve. Move the slider to see how safer habits could improve your rating.

This feature is currently only available on MyNetstar Web.

Select your vehicle, tap the down arrow and select ‘Trips’, or go to the trips screen.

You can view a history of journeys, including dates, durations and routes. You can also categorise each trip as business, personal or another category for your records.

Your vehicle should appear on the map within an hour of activation. If it takes longer, restart the app or refresh your browser.

Still need help? Call us on 0860 12 24 36.

Our system could be temporarily offline. Please wait a few minutes before trying again.

If you still experience issues, call the Netstar Customer Support Centre on 0860 12 24 36 for assistance.

Yes. Use MyNetstar’s Vehicle Share feature to give specific people access to track your vehicle, whether they’re Netstar customers or not.

This is useful for shared cars, family drivers and fleet managers. You control what they can see and can remove access at any time.

Click or tap the menu at the top right of the screen and select ‘Documents’.

You can download your latest statement, latest invoice or a summary of your account.

The pop-up above the vehicle icon on the map displays useful information, including:

• Ignition status: on or off.
• The date and time the unit last sent a message to Netstar.
• Vehicle speed.
• Street address.
• Latitude and longitude.

Select ‘Forgot username/password’ on the login page. Follow the prompts to receive an OTP, get a reminder of your username and reset your password safely.

Safe and Sound was our previous tracking app. MyNetstar is the next generation, offering a free upgrade with more vehicle management features.

Ready to switch? Download MyNetstar from the Apple App Store or Google Play Store, or search for MyNetstar in Huawei AppGallery. Register in about two minutes. All your vehicle data moves with you.

Safe and Sound support will phase out in a few months. For assistance switching, call 0860 12 24 36.

The home screen is your personalised landing screen in the MyNetstar app. Customise your favourite shortcuts to make the app easier to use, view insights across your vehicles and see your latest trips.

View your vehicles on the Home screen and Map view in the app. On MyNetstar Web, hover over a vehicle for its details.

The tracking information available depends on your Netstar plan, such as STARtag, NBIOT, Plus, Early Warning or Fleet Tracker. More advanced plans provide richer data.

Here’s why we ask for these permissions:

• Location: Live vehicle tracking and accurate map placement.
• Push notifications: Real-time alerts for theft, geofence breaches and maintenance reminders.
• Camera and photos: Optional access for vehicle photos you choose to upload.
• Contacts: Sharing vehicle access with family members or drivers.

You’re in control. You can deny permissions and continue using the app, although the associated features will not be available.

Our Nano and Basic plans are designed for stolen vehicle recovery. If you want continuous live tracking for fleet or family monitoring, upgrade to Netstar Plus or Early Warning.

The MyNetstar app has been rebuilt and redesigned as a native app. It supports biometric login, push notifications and a more intuitive experience on mobile devices.

The old mobile app will be replaced by the new app. Desktop access remains available through MyNetstar Web.

This usually happens in areas where mapping data is incomplete, often in rural locations. The GPS coordinates are accurate, but the address lookup is missing.

Report it to us so we can flag it with our map provider. In the meantime, you can still view the exact GPS coordinates.

The app is designed for on-the-go tracking, while MyNetstar Web will offer improved dashboards and reporting. Many features are available on both platforms.

Yes. The MyNetstar app supports fingerprint or facial recognition login on compatible devices. You can set this up during your first login.

MyNetstar uses industry-standard encryption for your data in transit and at rest. Your GPS location, account information and vehicle history are protected.

We comply with South African privacy law (POPIA) and never sell your data to third parties. You control who can see your vehicle through the Vehicle Share feature.

For more information, read our Privacy Statement or contact us on 0860 12 24 36.

Report it immediately via the app or call our Emergency Call Centre on 0800 11 22 22.

Our recovery team begins the recovery process:

• We alert our network of recovery specialists and police partners.
• We use tracking information to locate your vehicle.
• We work directly with law enforcement to recover it.

Netstar has recovered thousands of stolen vehicles across South Africa.

Many insurers offer premium discounts for tracked vehicles, sometimes between 10% and 15%. A tracked vehicle can present a lower risk to insurers because it is easier to recover.

By choosing to share your Netstar data with your insurer, you could qualify for Usage-Based Insurance (UBI), with premiums based on actual driving behaviour. Safer driving could mean lower premiums.

MyNetstar makes it easy to share that data with your insurer.

For personal clients, call the Customer Support Centre on 0860 12 24 36 or email cancellations@netstar.co.za.

For business clients, contact your account manager or email fleetcancellations@netstar.co.za.

You can update your cellphone number and other personal details by logging in to MyNetstar Web or the MyNetstar app.

Business users without MyNetstar access can contact their Netstar account manager or Fleet Customer Support on 011 207 5335 or email fleetcs@netstar.co.za.

You can update your banking details by logging in to MyNetstar Web or the MyNetstar app.

Business users without MyNetstar access can contact their Netstar account manager or call the Customer Support Centre on 0860 12 24 36.

Log in to MyNetstar Web or your fleet management dashboard, then select the menu at the top right of the screen.

Select ‘Personal details’ or ‘Financial details’, scroll to the bottom of the section and select ‘Edit’.

No. All Netstar invoices are prorated, so you only pay for the days your vehicles have been active on the Netstar network.

• Account number: 4053773773
• Bank: ABSA
• Branch code: 632005
• Payment reference: Always quote your Netstar account number.

We only accept direct debit orders for all services rendered.

You can download your fitment certificate through MyNetstar Web or the MyNetstar app.

Alternatively, send a WhatsApp message to the Netstar Service Bot on 0860 12 24 36.

Log in to MyNetstar Web or the MyNetstar app to download your test certificate.

You can also send a WhatsApp message to the Netstar Service Bot on 0860 12 24 36.

You can access your latest invoice, statement or account summary at any time through MyNetstar Web, the MyNetstar app or your fleet management dashboard.

Alternatively, send a WhatsApp message to the Netstar Service Bot on 0860 12 24 36.

If you opted out of receiving marketing material from Netstar, we will not contact you.

If you signed a 36-month rental contract and choose to end it before the contract period is over, you will be liable to pay a settlement.

Your agreement with Netstar covers the initial installation only. If the unit needs to be moved to another vehicle, a transfer fee applies to cover the additional costs.

If you pay by debit order, you will not receive a monthly invoice or statement by post or email.

You can access these documents at any time through MyNetstar Web, the MyNetstar app or by sending a WhatsApp message to the Netstar Service Bot on 0860 12 24 36.

Business clients can use WhatsApp or contact their Netstar account manager.

If you signed a 36-month rental contract and cancel your agreement with your insurance provider before that period ends, you will be liable to pay Netstar directly.

When your vehicle is outside network coverage, location data is stored on the device and uploaded once it is back in coverage.

All new Netstar devices have a warranty. The warranty period depends on the type of contract you choose.

No maintenance is required after installation. However, you need to test your device at least once every six months.

Yes. Our tracking devices have a built-in backup battery that allows the unit to function for a short period to assist with recoveries.

Netstar keeps active users’ details for up to three years before archiving them. If you cancel your contract, we keep your details for up to 12 months for tax logbook purposes.

Auto-arm tag batteries must be replaced every 18 months. The tag uses a CR2032 3V battery, available from most security outlets, supermarkets and home improvement stores.

To replace the battery:

1. Remove the tag from the keyring.
2. Remove the two screws from the back of the tag.
3. Take off the back cover, noting the orientation of the battery.
4. Remove the depleted battery and insert a new one with the + side facing upwards. It will click into position.
5. Refit the back cover and secure it with the two screws.

Remember to dispose of used batteries in an environmentally friendly manner.

You can check your tracking device’s functionality using the MyNetstar app. You are also required to test your device every six months. This gives you an opportunity to confirm that your contact details are current and correct.

Request a test by calling 0860 12 24 36.

Contact the Netstar Retention Department on 0860 12 24 36. Select Option 1 for personal, then Option 2 for upgrades, change of ownership or cancellations.

If you are a business client, please contact your account manager.

A fee applies when transferring your tracking device.

The tracking unit is powered by your vehicle’s battery. It also has a built-in backup battery in case power from the vehicle’s battery is interrupted.

Call the Netstar Customer Support Centre on 0860 12 24 36 as soon as possible. It may be necessary to test your unit.

Most of our GSM tracking devices update at least once a minute. Network conditions may cause small delays.

Yes. Simply contact Netstar’s Customer Support Centre on 0860 12 24 36.

Netstar uses a customised recovery system that does not depend on MyNetstar. We can still track and recover your vehicle when the app is temporarily unavailable.

No. The device stores the data until a connection is available. Once it is back online, the data is uploaded to Netstar’s servers.

Netstar tracking devices are designed for tough conditions. All devices are tested to various international environmental standards, and most are not affected by water.

Most of our tracking devices include a Battery Disconnect Alert. If the vehicle’s battery is disconnected, the unit will send you an SMS alert.

Our GSM tracking devices transmit information such as the date, time, location, speed and direction of travel.

Your fitment certificate includes the name of your product. You can then check our website for that product’s features.

Netstar devices are manufactured in ISO 9001-certified factories where stringent quality measures are applied.

There are various reasons why a unit may not work correctly. You are therefore required to test your device at least every six months.

If your unit is not updating, it could be due to a technical issue. Please contact us on 0860 12 24 36 as soon as possible, as a technician may need to be dispatched to assist.

The tracking device consumes a small amount of power. Regular driving helps keep your vehicle’s battery charged, which also keeps your tracking unit charged.

No. We offer free recovery to all our customers, provided your account is up to date. If your vehicle is recovered outside South Africa, a vehicle repatriation fee may be payable.

Yes. Netstar has the support of the South African Police Service (SAPS) and the relevant metro authorities in their respective areas.

Netstar will still dispatch a recovery response team to your vehicle’s last known location and check relevant hotspot locations for possible recovery.

A BOLO (be on the lookout) alert is also generated and sent to the relevant SAPS and border groups.

Netstar will keep looking for your vehicle. The case will only be closed once your vehicle has been recovered.

Immediately call our Emergency Call Centre on 0800 11 22 22.

The emergency controller will capture the relevant details and begin the recovery process. You will need to confirm your vehicle’s description, including any unique identifiers that may assist with recovery.

The controller assigned to your incident will update you on progress.

Yes. Netstar offers comprehensive asset tracking solutions designed for scalable commercial and consumer tracking. Our platform provides real-time visibility and management of your assets, with flexible device options and easy-to-use interfaces.

Yes. Asset tracking solutions can track personal assets, including caravans, motorbikes, generators and more. Netstar supports a wide range of personal and commercial assets, with scalable pricing options to fit your needs.

Asset tracking can be used in any industry with valuable assets to protect. Key industries include:

• Contracting.
• Short- and long-haul trucking.
• Logistics.
• Mining.
• Construction.
• Heavy equipment.
• Service fleets.

Asset tracking solutions are suitable for both commercial and consumer applications.

Asset tracking helps you monitor the location of your important assets. Set up geofence alerts to be notified when assets move, and configure threshold-based alerts to identify when an asset is removed from a job site or designated zone.

Asset tracking solutions support vehicles, motorcycles, trailers, parcels, containers, equipment, bicycles and other mobile assets.

Our platform is suitable for both commercial and consumer applications across a wide range of industries.

Asset tracking uses a combination of wireless connectivity, mobile networks and location technologies to transmit and receive asset position data.

Coverage and update frequency depend on your tracking device and the network infrastructure available in your area. Real-time and periodic tracking options are available depending on your needs.

Yes. Geofencing lets you set virtual boundaries on a map and receive alerts when your devices enter or leave those zones. Zones can be circular or polygonal.

You can customise alert thresholds and choose delivery methods, including web, app and email, based on your preferences.

You will receive login credentials during onboarding. The asset tracking platform is accessible through web browsers and mobile apps.

Use the monitoring interface to track asset locations, set up alerts, view reports, manage geofences and configure your devices.

Installation options vary by device. Some tracking devices are designed for self-installation and can be activated through the dedicated mobile app or web portal.

Other devices may require professional installation, depending on your use case and chosen service tier.

Our asset tracking platform complies with the Protection of Personal Information Act (POPIA) and uses secure login, role-based access control and encrypted communication.

Only authorised users can access sensitive data. Audit logs and secure data storage help protect your information.

Battery life and warranty terms vary depending on the product and tracking solution. Details about battery longevity, replacement options and warranty coverage are included in your product specifications and service agreement.

For information about your specific device, contact Netstar support on 0860 12 24 36.

Billing terms depend on your contract and device type. Most tracking solutions offer flexible billing options aligned with your device usage and subscription period.

Charges cease when your service term ends unless you choose to renew or upgrade. Review your service agreement for specific billing details.

Yes. The asset tracking platform allows you to generate reports, including:

• Trip reports.
• Location history.
• Device status.
• Alert summaries.

You can also schedule automated reports to be emailed to you daily, weekly or monthly.

Support includes comprehensive documentation, in-app help and direct assistance from your distributor or the Netstar support team.

Training materials and resources are available to help with onboarding and ongoing use of the platform.

Contact Netstar support on 0860 12 24 36.

Recovery and theft recovery services may be available as add-on options, depending on your solution and service plan. Additional fees and terms may apply.

Contact your distributor or Netstar support on 0860 12 24 36 to find out about availability and pricing.

Not at all. You can subscribe to our Fleet Bureau Services, offering a tailored range of value-added services to help you get more from the platform and optimise your fleet.

Our customer service agents can assist you on 0860 12 24 36. If you have an assigned Netstar account representative, you can also contact them with any questions or issues.

No. We don’t restrict the number of assets that can be monitored. Speak to your sales representative to ensure you choose the most appropriate solution for your needs.

Yes. Reports can be exported as XLS, CSV, PDF and KML files, where appropriate.

Yes. Fleet tracking and management solutions can help reduce operating costs and fuel wastage, increase productivity and improve driver behaviour.

Better driving behaviour can also help reduce accidents, downtime and insurance costs.

Yes. On-demand reporting is available for the previous 365 days. To access older data, contact your Netstar account representative.

Yes. Netstar ProFleet Manager offers advanced Route Management functionality, including route planning and route adherence capabilities.

It could. Netstar’s Fleet Management units are considered anti-theft devices, and insurance providers may offer premium discounts for vehicles fitted with these devices.

Check with your insurance provider to confirm whether your fleet qualifies.

No. You simply need a computer, phone or tablet with an internet connection.

Netstar’s fleet solutions offer features that help improve driver safety, including monitoring harsh braking, speeding and cornering, along with enhanced visibility through our AI Camera solution.

Depending on your installed solution, features such as a panic button, vehicle location and direction of travel can help you identify and respond to emergencies.

The driver ID tag reader is fitted to the vehicle’s dashboard and linked to the tracking device. Each tag has a unique number assigned to a driver in the system.

Before driving, the driver taps their tag against the reader. Information for that trip is then associated with the driver.

Optional configurations can prevent the vehicle from starting or sound a buzzer until a tag is presented, helping enforce driver compliance.

Results depend on your fleet operation, how you use the system within your business and how effectively management uses the data to make decisions and hold employees accountable.

Common improvements include:

• Improved customer service levels.
• Reduced fuel, tyre and maintenance expenses.
• Better driver behaviour and fewer accidents.
• Increased efficiency and cost savings.
• Safer employees and more secure assets.

Yes. Once you create geo-zones on the map, you can configure area-based alerts that trigger when a driver enters or leaves a specific area.

With compatible equipment and configuration, alerts can also trigger vehicle commands, such as unlocking doors, sounding a buzzer or enabling power take-off (PTO).

Netstar’s fleet management platforms are designed to be easy to use. Free online training sessions are available for our more advanced fleet software to help you get started.

• Red: Poor driving behaviour.
• Yellow: Driving behaviour that needs attention but is still acceptable.
• Green: Good driving behaviour.

Fleet management software brings data from your entire fleet together on one screen. It gives you quick access to fleet information and reporting tools that help you make more informed business decisions.

Netstar FleetAI Essential addresses basic fleet needs, providing fleet visibility, critical reports, driver safety and vehicle security.

Netstar FleetAI caters for more advanced fleet needs. It helps you manage compliance, efficiency, risk and return on investment through advanced analytical reports showing how your drivers, vehicles, trailers and cargo are performing.

Netstar’s fleet management solutions offer a wide range of reports, from basic to extensive, including:

• Fleet utilisation and usage reports.
• Trip reports.
• Driver scoring reports.
• Expense reports.

Whether your requirements are basic or advanced, choose a fleet management partner with a trusted reputation, advanced technology and a broad range of products.

Netstar offers national coverage to support your fleet wherever you operate across South Africa.

Results vary, but a typical service company can expect to see a return on its initial capital investment and first year’s subscription within the first 90 days of installing a fleet management system.

Along with fleet data and visibility, a fleet management solution helps you manage compliance, improve driver behaviour and identify inefficiencies.

This can improve driver safety while saving your business time and money.

Vehicle odometer readings can be affected by factors such as tyre size and wear. Most tracking devices calculate distance using GPS, so the two readings may differ over time.

We recommend updating the odometer value periodically through the software platform or by calling Netstar on 0860 12 24 36.

We also support CAN bus and OBD integration options that obtain the odometer reading directly from compatible vehicles.

Yes. Netstar’s video telematics solutions provide insights to help you manage risk and operate a safe, secure and productive fleet. Our camera solutions can be added to an existing or new fleet management solution, or used as a standalone service.

For basic needs, our Standard Camera solutions offer increased fleet visibility through video, audio and advanced telematics.

For more advanced needs, our AI Camera solutions use artificial intelligence to help you proactively coach, monitor and manage drivers, improve driving behaviour and gain greater fleet visibility.

Our Standard Camera solutions include:

• 2-Camera Solution.
• 4-Camera Solution.
• Multi-Camera Solutions.

Our AI Camera solutions include:

• AI 3-Camera Solution.
• AI Multi-Camera Solutions.

Netstar’s video telematics solutions help address two major challenges faced by fleet managers:

Driver safety

Real-time monitoring, alarm notifications and footage reviews help promote safer driving. Recordings can support driver training and help reconstruct incidents.

Managing fleet costs

Poor driving behaviour and accidents can lead to significant expenses. Video telematics helps prevent fraud and improve operational efficiency, supporting efforts to reduce fuel and maintenance costs.

Netstar’s AI Camera solutions help you proactively monitor, manage and coach drivers to improve driving behaviour. The cameras use AI algorithms to recognise potential collisions and risky driving behaviour.

Advanced Driver Assistance System (ADAS)

A road-facing camera provides real-time information about safe following distances and potential forward collisions.

Driver Status Monitoring (DSM)

An in-cab, driver-facing camera monitors behaviour such as fatigue, distraction, cellphone use and seatbelt use.

Event recording and access

The AI cameras provide visual cues to the central unit to capture events and upload them to a secure evidence centre in the cloud.

Fleet managers can access real-time or historical data through the desktop application, web portal or mobile app. Mobile apps are available for Android and Apple iOS.

The system can also be configured to send email notifications containing a video link. Recordings can be used for training, education or as visual evidence for incidents and insurance claims.

Storage contributes to the overall cost of a video telematics solution. Different solutions use SD cards, SSD storage or a combination of both.

The storage type, capacity and current component pricing affect the overall price of your chosen solution.