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“We really needed to partner with a technology company. We know that technology changes very quickly and we need to stay abreast. We felt that Netstar was in a growing phase, and they had some new innovation that was to follow. We are getting the benefits of it now.”
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Hertz Rent A Car, an international franchisee of the global Hertz Corporation, has been a stalwart in the southern African vehicle rental sector since 1950. Operating under CFAO Motors, a major vehicle dealer group with over 80 dealerships, Hertz is renowned for its reliability and extensive service range. It boasts over 42 branches in South Africa's major hubs and strategic locations in Namibia and Botswana, including key airports. As a Level 3 BBBEE contributor, Hertz excels in serving corporate, government, and leisure markets, with 9500+ vehicles on the road.
Hertz addressed its fleet management and vehicle recovery challenges by implementing the Netstar ProFleet Manager, supported by the skills of the Netstar Global Fleet Bureau. This comprehensive solution provided Hertz with advanced fleet management, risk mitigation, and compliance management across all vehicles. The team worked closely with the Global Fleet Bureau to develop a user-friendly dashboard that speaks to their unique needs and can be operated efficiently from both desktop and mobile. These bespoke solutions were tailored to meet critical fleet requirements in a simple, efficient way.
By integrating Netstar's suite of Fleet Management applications and leveraging the support of the Global Fleet Bureau, Hertz significantly improved their customer service and overall company performance, as a result of enhanced fleet management capabilities that ensure efficient operations and increased customer safety. The solution ensured the safety and security of both its customers and fleet vehicles through continuous monitoring and advanced tracking capabilities. Additionally, it optimised in-depot fleet operations, leading to a significant improvement in return on investment through better resource allocation and reduced downtime.
