If you’re considering ending your contract early, it’s important to understand how it works. Netstar, like many service providers, has contracts that last for three years. Here’s what to keep in mind:
Why Cancelling Early May Involve Costs
- Commitment to Service: When you signed up, you agreed to a specific term of service. This helps ensure we can provide you with top-quality tracking and support throughout your agreement period.
- Early Termination Fee: If you decide to end your contract early, a settlement fee may apply. This fee helps cover the costs of the services and resources already provided. However, it’s important to know that we only charge a settlement fee and are committed to being as fair and transparent as possible.
- Supporting Your Needs: We understand that circumstances can change. That’s why we encourage you to reach out to us if you have concerns. Our team is here to help find solutions—whether that means adjusting your service plan, addressing concerns, or providing support to improve your experience.
How We Can Help
- Talk to Us: Contact our customer service team if you’re experiencing issues or need to make changes to your contract. We are here to listen and help find the best path forward.
- Simple Settlement Process: If you still wish to end your contract, we’ll make the settlement process straightforward, so you know what to expect and can make an informed choice.
We value our customers and want to work with you to ensure you’re getting the best service possible. If you need help with your account, don’t hesitate to contact us. Our goal is to resolve any concerns and keep you satisfied.