0860 12 24 36 cs@netstar.co.za

NAVIGATION

FAQs

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Does Netstar charge a stolen vehicle recovery fee?

No. Netstar offers free recovery to all its customers, provided your account is up to date. If a vehicle is recovered outside of South Africa, a vehicle repatriation fee may be payable.

Does Netstar have support of the South African Police Services (SAPS)?

Yes. When a vehicle is being recovered, Netstar communicates with the SAPS as they are often in a position to assist.  Netstar does not rely exclusively on the SAPS as the company also has close relationships with highly trained professional recovery teams.

Do insurance companies endorse Netstar?

Yes. Most insurance companies in South Africa recognise and accept Netstar. Once a Netstar unit has been fitted into a vehicle, the customer receives a fitment certificate for insurance.

Netstar also has alliances with a number of insurance underwriters, and in many cases, insurance premium discounts may be offered for fitting a Netstar device.

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Does Netstar function if my battery is disconnected?

Yes. A back-up battery is installed in the tracking unit.

What happens if I sell my vehicle?
  • There are three options:
    1. De-installation of the unit – you can remove your tracking unit from your old vehicle and re-install it into your new vehicle.*
    2. Change of ownership – the new owner of your old vehicle can take over your contract.
    3. Cancellation and new fitment – you can cancel your contract and opt for a new fitment for your new vehicle.*

HINTS AND TIPS

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TEST YOUR UNIT

Even though the units can be tested remotely, it is recommended to test the Netstar unit once every six (6) months.

This also gives us the opportunity to ensure that all your contact details are current and correct. This information must be accurate, as it is vital we can make contact with you (and your designated contacts) in an emergency.

Request a test by calling 0860 12 24 36.

KEEP TRACK OF TRAFFIC

Netstar has joined forces with the global leader in traffic information INRIX to form Netstar Traffic (NT). NT brings you intelligent, real-time traffic flow information and journey times in a variety of applications.

Keep up to speed by knowing where the congestion is and incidences such as road works, vehicle accidents, road closures, social and sports events, traffic light failure/malfunction via our Twitter feed @netstartraffic, or through our partners Garmin, Navigon, Toyota, Mercedes, Volvo, BMW and McLaren via our RDS-TMC coverage for personal navigation devices as well as Satnavs, available in the broader Gauteng, Cape Peninsular, Kwa-Zulu Natal, North West, Limpopo, Mpumalanga, Free State and Eastern Cape. 

Connected devices will receive traffic for the whole of South Africa including a higher resolution of traffic incidents and slow down alerts.

Netstar Traffic also provides analytical data for businesses to determine route impacts, hot spots, expected slowdown and bottlenecking by time or seasonal comparison as well as Big Data services for business to business needs.

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DIRECTORS

EP Bruwer
Group Managing Director

E Roets
Director

NP Xaba-Samuel
Director

NON-EXECUTIVE DIRECTORS

M Nyati
Non-Executive Director

SEN De Bruyn
Non-Executive Director

RS Mogototoane
Non-Executive Director

M Swanepoel
Non-Executive Director

Netstar thanks its customers for their
continued support.

Netstar is committed to fighting crime in South Africa.