No. Netstar offers free recovery in South Africa, Namibia, Botswana, Zambia and Swaziland. If recovered outside of South Africa, a vehicle repatriation fee may be payable.

Yes. While Netstar has their own highly trained professional recovery teams dedicated exclusively to its customers, the SAPS and Netstar have a close working relationship. When a vehicle is being recovered Netstar may well communicate directly with the SAPS that are often in a position to assist.  Netstar, does not, however, rely exclusively on the SAPS as do many of Netstar's competitors.

Yes. All insurance companies in South Africa recognise and accept Netstar. The organisation also has alliances with a number of insurance underwriters, and in many cases, insurance premium discounts may be offered for fitting an Netstar device.

Yes. A back-up battery is installed in the vehicle. It will last up to eight hours, allowing plenty of time for recovery.

1.  Subscribers can sell the unit with the vehicle and inform Netstar of the new owner's details. One calendar month's written notice is required. Arrangements will then be made with the new owner to open an account.
2.  Alternatively, contact an Netstar Fitment Centre to have the unit de-installed from the old vehicle and reinstalled in the new vehicle at a reasonable cost.
3.  Subcribers qualify for a number of special upgrade offers when purchasing a new vehicle.
4.  For further information or queries please contact Netstar on +27 11 207 5003


Subscribers are advised to take advantage of five free tests offered each year, and to ensure that the back-up battery in the unit is replaced every two years. Also, should a subscriber's vehicle be involved in a collision and requires panel-beating, or has had a major service or engine repairs, Netstar recommends a test of the unit to be sure that it is still working correctly.

Yes. A Netstar unit will be tested at the time of installation. Thereafter, subscribers can arrange to have the unit tested twice yearly, free of charge, through Netstar’s Product Wellness Centre - Call +27 11 207-5114. Regular fleet testing can be arranged at a nominal fee per unit per test.