FAQ

No. Altech Netstar offers free recovery in South Africa, Namibia, Botswana, Zambia and Swaziland. If recovered outside of South Africa, a vehicle repatriation fee may be payable.

Yes. While Altech Netstar has their own highly trained professional recovery teams dedicated exclusively to its customers, the SAPS and Altech Netstar have a close working relationship. When a vehicle is being recovered Altech Netstar may well communicate directly with the SAPS that are often in a position to assist.  Altech Netstar, does not, however, rely exclusively on the SAPS as do many of Altech Netstar's competitors.

Yes. All insurance companies in South Africa recognise and accept Altech Netstar. The organisation also has alliances with a number of insurance underwriters, and in many cases, insurance premium discounts may be offered for fitting an Altech Netstar device.

Yes. A back-up battery is installed in the vehicle. It will last up to eight hours, allowing plenty of time for recovery.

1.  Subscribers can sell the unit with the vehicle and inform Altech Netstar of the new owner's details. One calendar month's written notice is required. Arrangements will then be made with the new owner to open an account.
2.  Alternatively, contact an Altech Netstar Fitment Centre to have the unit de-installed from the old vehicle and reinstalled in the new vehicle at a reasonable cost.
3.  Subcribers qualify for a number of special upgrade offers when purchasing a new vehicle.
4.  For further information or queries please contact Altech Netstar on +27 11 207 5003

 

Subscribers are advised to take advantage of five free tests offered each year, and to ensure that the back-up battery in the unit is replaced every two years. Also, should a subscriber's vehicle be involved in a collision and requires panel-beating, or has had a major service or engine repairs, Altech Netstar recommends a test of the unit to be sure that it is still working correctly.

Yes. An Altech Netstar unit will be tested at the time of installation. Thereafter, subscribers can arrange to have the unit tested twice yearly, free of charge, through Altech Netstar’s Product Wellness Centre - Call +27 11 207-5114. Regular fleet testing can be arranged at a nominal fee per unit per test.